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More Information About our 1 Year Limited Warranty

Most or our items come with a 1 year US Limited warranty.
 
Standard 1 Year Limited Warranty
  • 1 Year Parts / 90 Days Labor 
  • The warranty covers manufacturer defects. 
  • Valid anywhere in the U.S.
  • Does not cover physical or liquid damage

 1 Year Accidental Coverage (optional)

  • Covers the device in the event of any accidental damage.
  • A $50 Deductible will apply

 

How to get Warranty Service
  •  If a problem occurs, we're here to help. Please email us at support@iconvertwireless.com with a detailed description of what happened.
  • If the problem occurs within the first 30 days of your purchase, please contact iConvertwireless.com directly.
  • If the problem occurs after 30 days please contact our 3rd party warrant fulfillment agency at  1-800-905-0443

 

 

  Frequently Asked Questions about Accidental Damage Coverage (optional)

 

What does iConvertwireless’ Accidental Damage Coverage protect me from?

The Accidental Damage Coverage covers product failures due to normal wear and tear and/or accidental damage such as drops, liquid spills & cracked LCD screens.

 

How long does the coverage last?

The Accidental Damage Coverage are covered for one year.  Coverage begins on the date of purchase.

 

Is there a deductible with iConvertwireless’ Accidental Damage Coverage?

Yes, a deductible of $50 is required and you must return your damaged phone for each claim.

 

When am I not covered by iConvertwireless’ Accidental Damage Coverage?

The Accidental Damage program does not cover loss, theft, misplacement of the device, gross misuse, or products with pre-existing conditions.

 

Who provides my fulfillment?

Consumer Priority Service will handle fulfillment by issuing a check or replacement device of like kind and quality through the claims process.

Can I cancel iConvertwireless’ Accidental Damage Coverage and receive a refund?

You may cancel this Service Contract at any time for any reason by calling 1-800-905-0443 or by emailing cs@cpscentral.com.

Up to 14 days from when you purchased your product: You will receive a full refund from www.iconvertwireless.com

After 14 days from when you purchased your product: You will receive a pro-rated refund if a claim has not been filed from www.cpscentral.com

How do I make a claim?

By calling 1-800-905-0443 or by emailing cs@cpscentral.com.